Operations Team Lead

Bank of America
3-7 Yrs
Not Disclosed By Recruiter
Any Graduate/Any Postgraduate
Good people management and Customer service skills

Posted By : Awadhesh Kumar, 12/19/2014

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

The main duties of Officer, Operations Team Lead are as follows:

  • Responsible for managing the Payments Section in handling the local disbursements and collections and cross border payment transactions (non-trade related).
  • Maintain strong internal operational and financial controls and ensure they meet bank standards.
  • Ensures excellent quality of service and efficient operations support for the unit.
  • Provides effective coaching and guidance to associates within the dept., regarding procedural, technical and/ or operations changes.
  • Drive process improvement projects independently to reduce operating costs, constantly improve service standards and controls.
  • Work closely with Head-Payments Group to meet department objectives in a timely and accurate manner.
  • Ensure that the periodic MIS required on the productivity, volumes, STP, customer flows are accurately designed and generated.
  • Ensure appropriate documentation in place in accordance with bank policies & procedures, to facilitate closing with the client.
  • Handle projects independently and with close coordination with the Product Management & Technology and other business partners and implement solutions.
  • Drive enhancements in the systems to improve the processes and customer service.
  • Provide advisory services on the regulatory requirements (especially FEMA) to clients and other business partners.


  • Preferable - Strong knowledge of GBS and payment products (end to end), including electronic banking.
  • Highly numerate.
  • Good knowledge of local and US regulations relating to the banking sector.
  • A very sound knowledge of FEMA regulations especially with regard to non-trade payment transactions (current and capital account transactions). Good operational knowledge of credit transactions (funded/non-funded) and credit admin functions (including commitment system) will be an added advantage.
  • Excellent knowledge of Excel/ Word/ Power Point.
  • Good people management and Customer service skills.
  • Proven track record in independent handling of projects and client deals.
  • Sound knowledge of the payment systems (NEFT,ECS, RTGS etc.,) & product/process expertise.

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Industry :

Accounts and Finance

Job Function :

Operations Team Lead

Employment Type :

Full Time

Other Skills :

Good people management and Customer service skills

Company Name :

Bank of America

Company Address :

Chennai, India

Click here to see Contact Details

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