Customer Service Representative

Convergys
0-1 Yr
Thane
Not Disclosed By Recruiter
Any Graduate
Sales / Service

Posted By : Awadhesh Kumar, 07/27/2014

Job Description

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
  • Should be meet customer requirements through first contact resolution.
  • Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Prepare complete and accurate work and update customer file.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
 
Candidate's Education and Experience:
  • College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
  • Knowledge of basic computer operations.
  • Should have excellent communication and English speaking skills
  • Must have ability to learn.
  • Courteous with strong customer service orientation.
  • Should be dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
  • Should have great interpersonal skills and ability to perform under pressure
  • Should not be pursuing any regular course/educational program which may conflict with the work timings
 
 

 

Industry :

BPO/ITES

Job Function :

Customer Service Representative

Employment Type :

Full Time

Other Skills :

Sales / Service

Recruiter Details

Company Name :

Convergys

Company Description :

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
  • Should be meet customer requirements through first contact resolution.
  • Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Prepare complete and accurate work and update customer file.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
 
Candidate's Education and Experience:
  • College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
  • Knowledge of basic computer operations.
  • Should have excellent communication and English speaking skills
  • Must have ability to learn.
  • Courteous with strong customer service orientation.
  • Should be dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
  • Should have great interpersonal skills and ability to perform under pressure
  • Should not be pursuing any regular course/educational program which may conflict with the work timings
 
 

 

Contact Person :

Awadhesh Kumar

Contact Email ID:

8287608512

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