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Customer Service RepresentativeConvergys
Job Location: Thane ∴ Experience: 0-1 Yr ∴ CTC: As Industry Standard
Posted: 2014-07-27 07:57:44.0 √ Jobs by this Recruiter √ Posted by:Awadhesh Kumar
Key Skills:Sales / Service
Qualification:Any Graduate
Job Function:ITES / BPO / KPO / Customer Service / Operations
Job Description
  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
  • Should be meet customer requirements through first contact resolution.
  • Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Prepare complete and accurate work and update customer file.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
Candidate's Education and Experience:
  • College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center
  • Knowledge of basic computer operations.
  • Should have excellent communication and English speaking skills
  • Must have ability to learn.
  • Courteous with strong customer service orientation.
  • Should be dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
  • Should have great interpersonal skills and ability to perform under pressure
  • Should not be pursuing any regular course/educational program which may conflict with the work timings


Recruiter details
Company Name:Convergys
Company Address:Thane, Maharashtra, India
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