Technical Support Associate

IBM India Private Limited
0-4 Yrs
Bangalore
Not Disclosed By Recruiter
Bachelorís Degree- Diploma
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Posted By : Manoj Kumar, 12/24/2013

Job Description

PresentJobs.com

Walk-In For Technical Support Associate – Service Desk Delivery (SDD) from 23rd to 28th December 2013 @ Hyderabad & Bangalore

Industry Type  :   IT-Software / Software Services
Role  :  Associate/Senior Associate -(Technical)
Functional Area   :  ITES, BPO, KPO, LPO, Customer Service, Operations

Job Description  :

Designation: -Technical Support Associate – Service Desk Delivery (SDD) VOICE PROCESS

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems

Desired Profile :

Eligibility Criterion :
# Freshers/ (Experienced up to 4yrs)
# Bachelor’s Degree/ Diploma (12+3)
# Fluency in Communications Skills (both spoken and written)/ soft skills
# Excellent Communication skills

Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

Interview Date & Time:- WEEKEND On 28th December 2013, Timings: – 10.00AM to 01.00PM

Venue Details:
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
Or
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad

Contact Person: – Deepak / Arun / Shravan

Interview Date & Time: – WEEKDAYS On 23rd, 24th, 26th, 27th December 2013, Timings: – 01.00PM to 04.00PM

Venue Details:
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071
Or
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

Contact Person:  Deepak / Arun / Shravan

 

Industry :

IT-Hardware & Networking

Job Function :

Technical Support Associate

Employment Type :

Full Time

Other Skills :

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Recruiter Details

Company Name :

IBM India Private Limited

Company Description :

PresentJobs.com

Walk-In For Technical Support Associate – Service Desk Delivery (SDD) from 23rd to 28th December 2013 @ Hyderabad & Bangalore

Industry Type  :   IT-Software / Software Services
Role  :  Associate/Senior Associate -(Technical)
Functional Area   :  ITES, BPO, KPO, LPO, Customer Service, Operations

Job Description  :

Designation: -Technical Support Associate – Service Desk Delivery (SDD) VOICE PROCESS

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems

Desired Profile :

Eligibility Criterion :
# Freshers/ (Experienced up to 4yrs)
# Bachelor’s Degree/ Diploma (12+3)
# Fluency in Communications Skills (both spoken and written)/ soft skills
# Excellent Communication skills

Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

Interview Date & Time:- WEEKEND On 28th December 2013, Timings: – 10.00AM to 01.00PM

Venue Details:
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
Or
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad

Contact Person: – Deepak / Arun / Shravan

Interview Date & Time: – WEEKDAYS On 23rd, 24th, 26th, 27th December 2013, Timings: – 01.00PM to 04.00PM

Venue Details:
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071
Or
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

Contact Person:  Deepak / Arun / Shravan

 

Contact Person :

Awadhesh Deepak / Arun / Shravan

Contact Email ID:

9874561231

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