Unified Communications Engineer

Redcentric Solutions
8-12 Yrs
Hyderabad
Not Disclosed By Recruiter
Any Graduate/Post Graduation
Service Desk, Incident Management, Customer Service, Unified Communications, UC, Cisco routers, Cisco Switches, Acme Packets, CUBE, Asterisk, Cisco autonomous, Cisco IPCC Express

Posted By : Sony, 01/07/2016

Redcentric Solutions Private Limited
 
Redcentric Solutions is an offshore support centre of Redcentric (http://www.redcentricplc.com/). Redcentric is a leading provider of network based end to end managed services, technology and infrastructure solutions.
The foundation of Redcentric's continued success is its staff, and therefore we recruit and develop people who want to progress within our fast-moving environment.
 
Redcentric is a significant ISP and provider of network services, with a core MPLS network, metro networks, dual network operations centres, pre-staging & pre-termination facilities and a logistics centre.
 
Redcentric started its operations in the year 2006. We provide technical and customer support for our brands Hotchilli, ADSL4Less and Maxima. We provide following services.
Hotchilli Internet (ISP in the UK) - We provide ISP support for Hosting, Domains and Broadband services.
 
ADSL4Less (Cheapest ISP in the UK) - We provide Broadband support for home/small office users.
 
Job Description
  • Work with our customers to design technical solutions to resolve complex challenges or to improve service to our clients.
  • Provide an excellent level of customer service to all of our managed service customers
  • Driving positive change and processes in their area.
  • Provide Service Desk & Incident Management teams with workarounds & solutions to incidents
  • Investigating, reporting and resolving problems
  • Ensure all supported hardware / software is monitored, managed, documented and maintained
  • Ensure the business adhere to SLAs
  • Deliver project-based work either onsite or at client offices
  • Member of on-call 3rd line 24x7 support Rota.

If interested, please share your profile at hrindia@redcentricplc.com

Industry :

IT-Hardware & Networking

Job Function :

Unified Communications Engineer

Employment Type :

Full Time

Other Skills :

Service Desk, Incident Management, Customer Service, Unified Communications, UC, Cisco routers, Cisco Switches, Acme Packets, CUBE, Asterisk, Cisco autonomous, Cisco IPCC Express

Company Name :

Redcentric Solutions

Company Address :

Hyderabad

Click here to see Contact Details

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