PISOFTEK LTD is a global software services company providing custom technology solutions. Combining proven expertise in technology, and an understanding of emerging business domains, we deliver a range of services that include e-business solutions, strategic consulting, maintenance, and product development. Our aim is to offer rapid delivery of innovative, business applications with emphasis on high quality and cost-effectiveness. At each stage of the development process our emphasis is to deliver quality and rich user experience.
We have an opening in our Company for Application Support Specialist
- Respond to incidents raised by calls, email, Instant Message or through dedicated customer support portal in English.
- Investigate new or existing incidents by replicating the issue in house and discussing with peers.
- Technically support Companies global customers.
- Directly communicate with end customer to resolve all incidents within the allocated SLA
- Working closely with sustained engineering to help resolve incidents in a timely fashion.
- Case handling and Quality Assurance.
Knowledge of the following technologies:
- Knowledge of SQL.
- Able to write /Run Sql query.
Qualifications & Experience:
- 3 + years plus Application / Technical Support experience, supporting applications based on Microsoft platform
- A good understanding of support environments and SLAs.
- 24x7x365 shift
If interested, kindly mail me your updated CV with following details: (email@example.com)
- Current ctc
- Expected ctc
- Notice Period
- Current Location?
- Exp. in Application support/ Technical support?
- Do you have SQL understanding( Sql Query)?
- Are you good in HTML?
- Are you ok with night shifts?
- Rate your communication out of 10?
- Right time to contact you ( 10 AM-6 PM)?