Sr Associate

1-5 Yrs
Not Disclosed By Recruiter
Any Graduate
Word, Excel, PowerPoint, Adobe

Posted By : Awadhesh Kumar, 12/19/2014

WNS is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.

Skill/Special Skills:

  • General Knowledge and Experience:
  • Bachelor degree or equivalent
  • Excellent written/verbal communication skills
  • Thorough knowledge of Word, Excel, PowerPoint, Adobe and other presentation related software tools and wide variety of training tools/methods

Character Attributes:

  • A self-starter who works well independently with limited management oversight; able to interrelate well with other departments.
  • A methodical thinker able to translate policies and procedures into lesson plans that convey key information and work requirements to class members.
  • A creative spirit that continually looks for ways to improve the effectiveness of course materials and lesson plans.

Job Description and Key accountability:

  • DriveCam Business Process Management


  • Responsible to instruct the BPM DRA Certification Program.
  • Responsible to instruct the BPM QA Certification Program.
  • Provide ongoing refresher training classes for BPO DRA and QA personnel.
  • To update training courses and materials with the latest changes in BPM definitions, policies and procedures.
  • To review all approved and released new behavior definitions or behavior definition updates and creates new training materials or update existing training documents as applicable.
  • To continually update the training courses and materials to increase effectiveness.
  • To interact with other functional teams to gather information and develop technical specifications for content of course offerings.
  • Feedback: On an ongoing basis, spend time in both the DRA role and QA role as a means to assess the effectiveness of the DRA and QA training classes related to interpretation and judgment.


Demonstrated Competency:

  • Previous training and instruction experience with class sizes ranging up to 20 members; experience with course design and web courses are a plus.
  • Effective presentation skills
  • Construction of lessons plans that effectively convey key information and work requirements to class members; the ability to prepare tests that accurately measure a student's comprehension of course material.
  • Earn BPM DRA certification, perform role for minimum of 2 weeks before conducting training classes
  • Earn BPM QA certification, perform role for minimum of 2 weeks before conducting training classes

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Industry :

IT-Software and Software Services

Job Function :

Sr Associate

Employment Type :

Full Time

Other Skills :

Word, Excel, PowerPoint, Adobe

Company Name :


Company Address :


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